“If your tracker has one of the following problems, it may be fixed by a restart:

– Your tracker isn’t syncing
– Your tracker isn’t responding to button presses, taps, or swipes
– Your tracker is charged but doesn’t turn on
– Your tracker isn’t tracking your steps or other stats

Restarting your tracker turns it off and then on without deleting any activity data. Notifications are deleted automatically after 24 hours.”

* To reset a different tracker type than is shown in this video, follow this link for instructions: http://tinyurl.com/fitbit-restart *

For more information on doing a factory reset, click here: http://tinyurl.com/fitbit-factory-reset

Please note: “A factory reset deletes any stored data, which includes all data that hasn’t synced to your Fitbit account and your alarms, goals, and notifications. After a factory reset you must set up your tracker again.”



  1. Hello fitbit friend. I am having trouble with my fitbit charge hr can't get the miles on my fitbit charge hr. I just reset my fitbit charge hr just now it's says You Rock. please help me out to get a high 5 on the screen.

  2. My fitbit was given to me by my mom and it wont sync to my iPhone, i tried doing the erase method and it won't work, and tried this and the app still doesn't seem to sync it. What do i do?

  3. 4 attempt will not reset…says it sync's but will not reset time…If you have any advice i'm open…My sister sent this to me…she had it set for Italy. I'm in Newfoundland Canada
    It's off by 4.5 hours and I have reset it more than 6 times.

  4. It's all fixed now thanks. I managed to speak to Fitbit and they told me to hold down the side switch for as long as 30 secs. Hooray it worked. Thanks for your help.

  5. I've just done factory reset as shown and it did exactly what you said but instead of a HIGH FIVE my screen is totally blank. Can you help. I did wonder if doing reset has exhausted battery?


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